Results-oriented instructional designer capable of analyzing, planning, producing, implementing, and evaluating enterprise curriculum from start to finish focusing on customer service, call center, business process improvement, compliance, and operational software for field and corporate audiences. Design and develop branded toolkits and style guides for instructor led training, leader guides, instructor guides, participant guides, learner guides, eLearning, microlearning, job aids, infographics and quick reference guides. Coach and develop team members to use the toolkits for efficient and rapid development of learning deliverables. Skilled art director and print production artist with proven ability to create customized art, video production, motion graphics, audio, and multimedia assets to enhance content for adult learners. Exceptional attention to detail for designing engaging lessons for employees and management teams as well as utilize gamification to engage participants. Facilitated train the trainer and classroom courses. Recipient of multiple awards for learning and development.
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